Certified Call Centre Associate (CCCA-01) The CCCA-01 now emphasizes omnichannel communication protocols alongside traditional phone support, reflecting how modern contact centers blend voice, chat, email, and social media. Updated competency clusters address AI-assisted customer interactions and real-time analytics dashboards, skills that weren’t part of earlier versions of this certification.
| Exam Name | Certified Call Centre Associate |
| Exam Code | CCCA-01 |
| Format | PDF & Practice Test Engine |
| Target Year | 2026 Updated |
| Features | 100% Verified Q&As |
